FAQ's

Business Hours:

  • We are open Monday - Friday 9AM to 4PM
  • We ask for 24-48 business hours to reply to emails.
  • You can reach us via email @

    transfershoppe@gmail.com

  • We do not respond to comments/messages via social medias. This includes TikTok, Facebook and Instagram. All correspondence is done via our shop email

 Announcements:

  • The announcements in our facebook group are a great place to find lots of  info regarding pricing, pressing instructions and much more. 

Turnaround time:

  • TAT (turnaround time) is 1-3 business days for in stock items and 14 business days for preorders to arrive to me then 1-3 business days to get them inventoried, packed and shipped  Not including weekends or holidays. In stock items and preorder items purchased together will ship once preorder items arrive. This is processing time not transit time.
  • Please allow 7-10 business days for tracking to update and move through the post office network. This is standard with post office and their recommended time. There can be delays of system updating. This is out of our control. Please contact post office if it is more than 10 business days with no updates.

    Sizing:

    • Adult prints will be 11”-12" on longest part. Please take note before ordering. Slight differences in measurements may vary due to actual design but they will never be more than .5” off than stated.
    • Kids prints will be 7”-8” on longest part depending on designs. There may be slight differences in measurements but no more than .5” off than stated. 

      What are clear film transfers:

      • Clear Film Screen Print Transfers are made with plastisol ink placed onto special paper. These types of transfers allow you to to use any color shirt or any type of fabric content shirt unlike sublimation. They are made with solid pigmented dye.

      What are sublimation transfers:

      • Sublimation transfers are made with a special ink and paper that once heated, it transfers from the paper to the shirt adhering into the polyester fibers of the shirt. This is why it is recommended that your shirt be at least 50% polyester or higher. The higher the poly count the more vibrant your colors will be. White or light colored shirts work best.

      How to Apply:

      • Screen Prints are pressed at HIGH HEAT at 325°. 15 Seconds. Heavy Pressure. Hot Peel.
      • Sublimation Transfer are pressed at 400°; 60 Seconds. Medium Pressure. Hot Peel.
      • You CANNOT USE EASY PRESS OR IRON FOR EITHER OF THESE TYPES OF TRANSFERS. They do not provide the pressure needed which can cause the transfers to not properly adhere to the shirts and can/will peel off after multiple uses and washes. 

      Issues with your order:

      • In case of missing, damaged or wrong orders please email us @transfershoppe@gmail.com
         within 3 business days of delivery and include:
        • Order Number:
        • Mailing Address:
        • What the issue is
      • Your purchase means you agree to contact us within 3 days of delivery if you feel there are any issues with missing or damaged items in transit. This does not include user error i.e, not using a proper heat press, not heating to temps or times as included in the instructions.
      • NO EXCEPTIONS! NO REFUNDS! Only store credit is offered when contacted within the 3 business days of delivery as stated.

      Why do I have a refund?:

      • There may be times that transfers oversell on the website. If this happens you will be notified and refunded. 

      Shipping:

        • The shipping method you choose is the time it takes to get to you once you receive tracking. Ship times are not included in turnaround times. Picking priority does not mean you go to front of the line. It is the mail carriers ship time to get to you. 
        • Please allow 7-10 business days for tracking to update and move through the post office network. This is standard with post office and their recommended time. There can be delays of system updating. This is out of our control. Please contact post office if it is more than 10 business days with no updates.
        • UPS does NOT deliver to PO boxes. 
        • Most times we will ship within 1-3 business days. If we have a sale or more orders come through we will have the turnaround time stated on our homepage. Please be sure to take note of these timeframes. We are not responsible for promising your customers certain dates. Please take into account possible postal delays as well.
      • We are not responsible for transit times. We can’t control how fast the post gets items to you. Once they have packages they have control over the time it takes to get delivered.
      • Monday-Friday are considered business days. Weekends are not included in this timeframe.